IVR systems for visually impaired people

IIT Delhi student Piyush Agarwal pioneered a new use of IVR systems, for visually impaired people. With our partner, Score Foundation, Piyush ran an IVR quiz and feedback program on Score’s radio show called Eyeway. We found that engagement grew 2x using IVR over and above other methods such as email and SMS (via a screenreader) that the community was using earlier. The poster presented at DEV 2013 can be downloaded ACMDEV2013.